Warranty
Your piece is covered for 5 years.
Our 5-years frame guarantee is valid for domestic use only, and covers loose joints, wood breakage and structure breakage. It does not include issues resulting from normal wear and tear, improper care, or accidental damage. This does not affect your statutory legal rights.
5 Year Commercial Warranty
Bringing beautiful furniture to your house is our pledge to you as our precious customer. Fully understanding how precious an item to you home lovers, we provide warranty to put your mind at ease, even long after you purchase our products.
Warranty is valid from the date of purchase to the original purchaser and apply only to furniture that has received normal use and proper maintenance.
This Warranty Does Not Apply to:
- Defects that result from negligence, misuse, abnormal use, accident, or commercial use.
- Normal wear and tear, stretch, user abuse or acts or omissions of parties (including user modification).
- C.O.M. (Customer's Own Material) specified by the customer.
- Dramatic temperature variations or exposure to unusual conditions.
- Changes in surface finishes, including colour fastness due to ageing or exposure to UV.
- Small cracks and Color Deterioration in Wood with time.
- Custom made furniture items.
- Sale/Clearance items
To Obtain Service
Original sales receipt is however required, in which specifically show your name, retailer information, purchase and/or delivery date, and itemized list of furniture purchased with prices. Photos or inspection may be necessary. In all cases, Triconville will refinish, repair, or replace part of defective part/product. Replacements will be in the original color and style, if available; or in a similar colour and style if the original has been discontinued.
Wood
Covers against damage and structural integrity. Exclusion include color fading, damage to frames resulting from improper assembly or continuous exposure to sub-freezing temperatures.
Stainless Steel Frames
Covers against damage, weld failure, and overall structural integrity. Exclusions include damage to frames or weld, resulting from improper use or assembly. All of our products are treated prior to shipping, it will develop rust if not treated properly. Our warranty will not cover rust beyond 12 months period.
Slings
Cover against manufacturing defects or abnormal tear. Exclusions include discoloration of fabrics or slings resulting from exposure to the elements, chemical spills, fluids, stains, oil, water damage or any other cause.
Rope
Covers against abnormal unravelling or excessive fading. We don't cover Fading, discoloration, or disintegration resulting from oils, spills, fluids, chemicals or any external cause.
Powder Coated Aluminum Frames
Covers against damage, weld failure, and overall structural integrity. Improper use or assembly would not be covered. Exclusions include chips and scratched or fading from normal wear usage.
Wicker
Covers against structural failure and abnormal resin discoloration or fading due to defects in raw materials. Exclusions includes fading and/or discoloration resulting from exposure to elements, chemical spills, fluids, stains, oil, water damage, or any other cause. Unraveling due to normal wear and tear is not covered.